Vocalis

SMS Opt-In and Terms

Last updated: May 15, 2026

About the Vocalis SMS Program

Vocalis is an AI voice receptionist platform used by medical, dental, and service clinics to manage patient communication. As part of this service, clinics may send SMS messages to their patients through Vocalis to confirm appointments, send reminders, and provide follow-up information.

This page describes how patients opt in, what messages to expect, and how to opt out.

How Patients Opt In

Patients provide consent to receive SMS messages from a clinic in one of three ways:

  1. Web booking form.When scheduling an appointment online through a clinic's Vocalis-powered booking page, patients enter their phone number and check a required box with the following disclosure:
    “I agree to receive SMS appointment reminders and confirmations from [Clinic Name] via the Vocalis platform. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See SMS Terms and Privacy Policy.”
  2. Phone booking with the AI agent. When booking by phone, the Vocalis AI agent reads a verbal disclosure before collecting the phone number: “We'll send you appointment reminders by text. Message and data rates may apply. You can reply STOP at any time to opt out. Is that okay?” The patient's verbal yes is logged with a timestamp.
  3. In-person at the clinic. Clinic staff may collect consent in person using a printed or digital consent form bearing the same disclosure language as the web form.

Consent is not a condition of any purchase or medical service. Patients may decline SMS and still receive appointments and care.

What Messages to Expect

Patients receive transactional SMS messages from the clinic, including:

  • Appointment confirmations: sent shortly after booking
  • Appointment reminders: typically 24–48 hours before the appointment, and optionally on the day of
  • Follow-up messages: post-visit instructions, lab results notifications (where applicable), or rebooking prompts

Message frequency varies based on appointment activity. A typical patient may receive 2–4 messages per appointment.

Sample Messages

Hi [Name], this is a reminder from [Clinic Name] that you have an appointment on [Date] at [Time]. Reply HELP for help, STOP to opt out. Msg&data rates may apply.
[Clinic Name]: Your appointment is confirmed for [Date] at [Time]. Questions? Call [Phone]. Reply HELP for help, STOP to cancel. Msg&data rates may apply.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your plan. Vocalis and the clinic do not charge patients for SMS messages.

How to Opt Out

Reply STOP to any message. You will receive a final confirmation that you have been unsubscribed, and no further messages will be sent from that clinic unless you opt back in. To opt back in, reply START or contact the clinic directly.

How to Get Help

Reply HELP to any message for contact information. You may also email support@vocalis.team or contact the clinic directly.

Supported Carriers

The Vocalis SMS program is compatible with all major U.S. carriers, including AT&T, T-Mobile, Verizon, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full details, see the Privacy Policy.

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